Social IT – What is it and why you need it!

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Social Meets IT – How to Use Online Communities to Reduce Help Desk Costs, Increase Customer Satisfaction

Wednesday, August 8, 11 AM (PDT) / 2 PM (EDT)

As IT departments stretch their support portfolios, it's critical that they develop new ways to scale their support teams at low cost. To both manage costs and boost customer satisfaction, IT staffs should have the means to create, store and publish user-generated content.

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Caty Kobe, Get Satisfaction

Join Caty Kobe and Don Baron of Get Satisfaction as he discusses how to leverage your most important resource – your customers – to enhance your support offerings.

Speakers:

Caty Kobe, Community Support Manager, Get Satisfaction

Don Baron, Director of Business Development, Get Satisfaction

Attend this interactive webinar to learn:

How to leverage your customers using social media
Tools to scale your support teams at low costs
Tips for engaging your online community
And more…