On Demand



The Future of Customer Support Channels

1 800 549 8541

Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels.

Topic: Emerging Customer Support Channels – The who, what and why
Speakers: Dr. Catriona Wallace, Fifth Quadrant
Watch the webinar to learn:
  • Benefits from social and mobile app channels
  • The operational and organizational challenges
  • Tips to enhance efficiency and customer satisfactions
  • And more...

Dr. Catriona Wallace, Director, Fifth Quadrant