Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels.
The Future of Customer Support Channels
1 800 549 8541
Topic: Emerging Customer Support Channels – The who, what and why
Speakers: Dr. Catriona Wallace, Fifth Quadrant
Watch the webinar to learn:
- Benefits from social and mobile app channels
- The operational and organizational challenges
- Tips to enhance efficiency and customer satisfactions
- And more...
Dr. Catriona Wallace, Director, Fifth Quadrant