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Measuring and Managing FCR

Register for the Webinar

Measuring and Managing First-Contact Resolution: Challenges & Techniques

Thursday, August 5 at 11 AM PDT/ 2 PM EDT

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Tell us about your company's remote support needs:
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Remote Support Made Easy™

Join support industry expert Dave Brown to learn why FCR should be a top priority and how it can be accurately assessed.

Speakers:

Dave Brown, Management Consultant
Brenda Dentinger, Product Marketing,
Citrix Online
Roger Courville, 1080 Group

Attend this interactive Webinar to learn:
  • The escalating importance of FCR
  • Methods for capturing and calculating FCR
  • How to align your measurements with industry benchmarks
  • FCR's impact on other performance factors
 
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