Leveraging Surveys to Improve Customer Retention

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Knowledge Is Power: Leveraging Surveys to Improve Customer Retention

Thursday, October 8 at 11 AM PDT / 2 PM EDT

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Their computer. Your experts.
Their computer. Your experts.

Join this live Webinar to hear John Ragsdale, VP at The SSPA, share strategies for using customer satisfaction surveys to radically improve the customer experience, accurately measure session performance and fortify one of your most important revenue streams.

Guest Speakers:

John Ragsdale, VP of Research, The SSPA
Eric Bensley, Associate Product Marketing Manager, Citrix Online
Shawn Santos, Moderator, The SSPA

Attend this interactive Webinar to learn:
  • Best practices for developing an effective survey strategy
  • How to use survey results to improve first-call resolution and customer satisfaction and loyalty
  • How to leverage customizable surveys to identify new revenue streams
  • And more...
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