Tools and Technology for
Coaching Your Support Team

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The Perfect Agent: Tools and Technology for Coaching Your Support Team

Thursday, December 10 at 11 AM PST / 2 PM EST

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Their computer. Your experts.
Their computer. Your experts.

Communications skills expert and former support manager Rich Gallagher joins with Citrix Onine to share his secrets to getting the best out of your support team.

Guest Speakers:

Rich Gallagher, Founder, Point of Contact Group
Brenda Dentinger, Product Marketing Manager, Citrix Online
Roger Courville, Moderator

Attend this live Webinar to learn:
  • The psychology of the typical agent
  • Strength-based coaching techniques that create real performance change
  • Managing performance problems from near and far
  • How technology can boost remote-support performance
  • Making your agents part of the team
Questions? Call 800-549-8541
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