Secrets of Creating the Ultimate Support Experience A hand with the index finger blending into a Category 5 connector
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Register for the Webinar

Secrets of Creating the Ultimate Support Experience

Tuesday, May20, 2008
at 11AM PST (2 PM EST)

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Join us to hear John Ragsdale of The SSPA and Rich Surace of PlumChoice discuss the key aspects of people, process and technology in developing the ultimate support operation.

Learn how PlumChoice:
  • Maintains a 94% first contact resolution rate
  • Hire’s and retains best-in-class talent
  • Achieves over 100% utilization of agents
Featured Speakers:
Rich Surace, Senior Vice President, Operations, PlumChoice
John Ragsdale, VP of Research, The SSPA
Michael Krieger, Moderator, eSeminars

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