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Now is the time to shift your support center into high gear!

Join us for a live Webinar to hear John Ragdale and Gretchen Nemechek reveal the top 5 initiatives your support team needs to focus on to reach – and exceed – its service and revenue goals for 2007.

During this Webinar you will learn how:

• Hear John Ragsdale share SSPA support industry benchmarks and support trends.

• Discover 5 strategic initiatives that will help you achieve your support center goals.


• Receive service and support technology recommendations for increasing agent productivity and customer satisfaction.


Featured Speakers: John Ragsdale, VP of Research, The SSPA
Gretchen Nemechek, Product Marketing Manager, Citrix Online
James Hilliard, Moderator, CNET




Thursday October 18
at 11 AM PDT / 2 PM EDT

Reserve your Webinar seat using the form on the right.

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Call (800) 549-8541 for more information on GoToAssist 8.0. If you are calling from outside the United States, call +1 (805) 690-5729.
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